The After Builders Cleaning Company
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Privacy Policy

Last updated: November 12, 2025

1. Introduction

The After Builders Cleaning Company ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our after builders cleaning services or visit our website.

We are the data controller responsible for your personal data. Our registered address is The Boulevard, Imperial Wharf, London SW6 2SD. You can contact us at [email protected] or by calling 0208 058 2037.

This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to being transparent about how we collect and use your data and to meeting our data protection obligations.

2. Information We Collect

We collect and process the following categories of personal information:

2.1 Information You Provide Directly

  • Contact Information: Name, email address, phone number, and postal address
  • Property Information: Property address, property type, size, and access details
  • Service Information: Details about the cleaning services you require, preferred dates and times, and any special requirements
  • Payment Information: Billing address and payment method details (note: we do not store complete credit card numbers)
  • Communications: Records of your correspondence with us, including emails, phone calls, and messages

2.2 Information We Collect Automatically

  • Website Usage Data: IP address, browser type and version, operating system, pages visited, time and date of visits, time spent on pages, and referring website addresses
  • Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies (see Section 6 for more details)

2.3 Information from Third Parties

  • We may receive information about you from publicly available sources, such as Companies House
  • If you are referred to us by a property developer, builder, or other third party, we may receive your contact information from them

3. How We Use Your Information

We use your personal data for the following purposes, based on the legal grounds specified:

3.1 To Provide Our Services (Contractual Necessity)

  • Processing and managing your service bookings
  • Communicating with you about your service
  • Scheduling and coordinating cleaning teams
  • Processing payments and invoicing
  • Providing customer support

3.2 For Our Legitimate Business Interests

  • Improving and developing our services
  • Conducting market research and analysis
  • Managing and protecting our business and website (including troubleshooting, data analysis, testing, and system maintenance)
  • Responding to legal requests and preventing fraud
  • Maintaining records for business purposes

3.3 With Your Consent

  • Sending you marketing communications about our services (you can opt out at any time)
  • Using testimonials or photographs of our work (we will always obtain explicit consent before doing so)
  • Setting non-essential cookies on your device

3.4 For Legal Compliance

  • Complying with legal obligations, such as tax and accounting requirements
  • Responding to lawful requests from regulatory bodies and law enforcement
  • Protecting our legal rights and interests

4. Who We Share Your Information With

We may share your personal information with the following parties:

4.1 Service Providers

  • Payment Processors: To process payments securely (e.g., Stripe, PayPal)
  • IT Service Providers: For website hosting, data storage, and IT support
  • Communication Services: Email and messaging service providers
  • Accounting and Legal Services: Professional advisors who assist with business operations

4.2 Business Partners

  • Property developers, builders, or estate agents where you have requested that we coordinate services with them
  • Insurance companies in the event of a claim

4.3 Legal Obligations

  • Law enforcement agencies, regulators, or other authorities when required by law
  • Other third parties where necessary to protect our rights or prevent fraud

4.4 Business Transfers

If we sell or merge our business, your personal data may be transferred to the new owners as part of that transaction.

We ensure that all third parties process your data securely and in accordance with data protection laws. We do not sell or rent your personal information to third parties for their marketing purposes.

5. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Secure SSL encryption for data transmitted through our website
  • Password protection and access controls for our systems
  • Regular security assessments and updates
  • Staff training on data protection and security
  • Secure storage of physical documents
  • Regular backups of data

While we take all reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you and the relevant authorities if a data breach occurs that is likely to result in a risk to your rights and freedoms.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

6.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
  • Functionality Cookies: Allow us to remember your preferences and provide enhanced features.
  • Marketing Cookies: Used to track visitors across websites to display relevant advertisements (only with your consent).

6.3 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, or reporting requirements.

Specifically:

  • Customer Records: We retain customer information for 7 years after the last service, in line with UK tax and accounting requirements
  • Marketing Data: We will retain your data for marketing purposes until you opt out or for 3 years from your last interaction with us
  • Website Analytics: Analytics data is typically retained for 26 months
  • CCTV Footage: If applicable, retained for 30 days unless required for investigation purposes

When we no longer need your data, we will securely delete or anonymise it so that you can no longer be identified from it.

8. Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal data:

8.1 Right to Access

You have the right to request a copy of the personal data we hold about you. This is known as a "subject access request."

8.2 Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

8.3 Right to Erasure ("Right to be Forgotten")

In certain circumstances, you have the right to request that we delete your personal data. This right is not absolute and only applies in specific situations.

8.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another data controller.

8.6 Right to Object

You have the right to object to processing of your personal data where we are relying on legitimate interests or where we are processing your data for direct marketing purposes.

8.7 Right to Withdraw Consent

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

8.8 Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

8.9 How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided in Section 12. We will respond to your request within one month, although this period may be extended by up to two months for complex requests.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator, if you believe we have not handled your data properly. You can contact the ICO at:

  • Website: www.ico.org.uk
  • Phone: 0303 123 1113
  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

9. International Data Transfers

We primarily store and process your data within the United Kingdom. However, some of our service providers may store or process data outside the UK, including in the European Economic Area (EEA) or other countries.

Where we transfer your data outside the UK, we ensure that appropriate safeguards are in place, such as:

  • The country has been deemed to provide an adequate level of data protection by the UK government
  • We have entered into Standard Contractual Clauses approved by the UK authorities
  • The service provider is certified under a recognised framework such as the EU-US Data Privacy Framework

10. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can delete it.

11. Third-Party Websites

Our website may contain links to third-party websites, such as social media platforms or partner sites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website with a revised "Last updated" date.

If we make significant changes that affect how we use your personal data, we will notify you by email or through a prominent notice on our website before the changes take effect. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

  • Email: [email protected]
  • Phone: 0208 058 2037
  • Address: The Boulevard, Imperial Wharf, London SW6 2SD

We will do our best to respond to all legitimate requests within one month. Occasionally, it may take us longer if your request is particularly complex or you have made multiple requests. In this case, we will notify you and keep you updated.

14. Your Acceptance of These Terms

By using our services or website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.